Privacy Statement

Privacy Statement for johnx.co.za

Effective Date: April 08, 2025

Welcome to johnx.co.za! We value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, share, and safeguard your information when you visit our website, shop with us, or interact with us. It complies with applicable laws in the United States and South Africa, including the Protection of Personal Information Act (POPIA) and U.S. state privacy laws like the California Consumer Privacy Act (CCPA), where relevant.

1. Who We Are

johnx.co.za is operated by Africa To Victory PTY Ltd., a sole proprietorship, company based in Durban, South Africa]. We are the “responsible party” (under POPIA) or “business” (under U.S. law) that determines how and why your personal information is processed. You can reach us at:

– Email: info@johnx.co.za

– Physical Address: 15 Kildonan Close, Sydenham, Durban, 4091, KZN, South Africa

– Phone: +27680407927

2. Information We Collect

We collect information to provide you with a better experience, fulfill our services, and process your purchases. The types of information we may collect include:

– Personal Information You Provide:

– Name, email address, phone number, billing and shipping addresses, or other contact details when you shop, fill out forms, contact us, or sign up for newsletters.

– Payment information (e.g., credit card details) processed via secure third-party payment providers (see Section 5 below).

– Any other details you voluntarily share (e.g., through messages or uploaded content).

– Automatically Collected Information:

– Your IP address, browser type, device information, and browsing behavior (e.g., which of our pages visited, time spent) via cookies or similar technologies.

– Referring websites or search terms that brought you to our site.

– Special Personal Information (if applicable):

– We do not intentionally collect sensitive data like racial or ethnic origin, health information, or biometric data unless you provide it to us voluntarily and with your explicit consent.

3. How We Collect Your Information

– Directly from you: When you submit information through our website (e.g., contact forms, checkout process).

– Automatically: Through cookies and analytics tools when you browse johnx.co.za. We use cookies to enhance your experience, and you can manage your preferences via your browser settings.

– From Third Parties: If you interact with us via social media or payment processors, we may receive limited information from those services (e.g., your username or transaction confirmation).

4. Why We Process Your Information

We process your personal information for lawful purposes, including:

– To process and fulfill your orders, including shipping and payment handling.

– To respond to your inquiries or provide customer support.

– To improve our website and user experience (e.g., analytics).

– To send you updates, newsletters, or marketing communications (with your consent, where required).

– To comply with legal obligations in South Africa, the U.S., or other jurisdictions.

– To protect our legitimate interests (e.g., fraud prevention, website security).

Under POPIA, we ensure processing is lawful, reasonable, and does not unduly infringe on your privacy. Under U.S. laws like the CCPA, we process data as necessary for our business purposes or with your consent.

5. E-Commerce and Payment Processing

johnx.co.za operates as an e-commerce platform, allowing you to purchase

. When you shop with us:

– Order Information: We collect your name, billing/shipping addresses, email, and phone number to process and deliver your order.

– Payment Information: We use secure third-party payment processors (e.g., [list providers, e.g., PayPal, Stripe, PayFast) to handle transactions. We do not store your full payment details (e.g., credit card numbers) on our servers; these are processed directly by our payment partners, who comply with the Payment Card Industry Data Security Standard (PCI DSS) and applicable privacy laws.

– Transaction Security: All payment transactions are encrypted using SSL (Secure Sockets Layer) technology to protect your data during transmission.

– Purpose: We use this information to complete your purchase, issue refunds (if applicable), and prevent fraudulent transactions.

– Sharing: Payment details are shared only with our payment processors and, if necessary, banks or fraud prevention services under strict confidentiality terms.

6. Legal Basis for Processing

– Consent: Where required (e.g., for marketing emails or cookies), we’ll ask for your permission first.

– Contract: To fulfill agreements with you (e.g., processing a purchase or delivering an order).

– Legal Obligation: To meet requirements under South African or U.S. law (e.g., tax or consumer protection laws).

– Legitimate Interests: For purposes like improving our site, ensuring security, or detecting fraud, provided it doesn’t override your rights.

7. How We Share Your Information

We do not sell your personal information. We may share it only in these cases:

– Service Providers: With trusted third parties who assist us (e.g., Shopify, Elasticstage, payment processors .e. g PayPal, PayFast, shipping companies e.g. Fastway, hosting providers, email services), bound by confidentiality agreements.

– Legal Requirements: If required by law, court order, or government authority in South Africa, the U.S., or elsewhere.

– Business Transfers: If johnx.co.za is sold or merged, your information may be transferred to the new owner, with notice to you where required.

8. International Data Transfers

If you’re in South Africa, your data is primarily processed locally. However, some service providers (e.g., payment processors or cloud storage) may be based outside South Africa or the U.S. We ensure any cross-border transfers comply with POPIA (e.g., the recipient follows equivalent privacy standards) and U.S. laws (e.g., contractual safeguards). You’ll be informed if your data is transferred internationally, and we’ll ensure it’s protected.

9. Your Rights

You have rights over your personal information under South African and U.S. laws:

– Access: Request a copy of the data we hold about you.

– Correction: Ask us to fix inaccurate information.

– Deletion: Request removal of your data, subject to legal exceptions (e.g., order records for tax purposes).

– Objection/Restriction: Object to or limit how we process your data (e.g., opt out of marketing).

– Portability: Request your data in a usable format (where applicable).

– Opt-Out of Sales (CCPA): We don’t sell your data, but California residents can opt out of future

sales if our practices change.

To exercise your rights, contact us at info@johnx.co.za We’ll respond within 30 days (or as required by law). For South African residents, you may also lodge a complaint with the Information Regulator at inforeg@justice.gov.za (mailto:inforeg@justice.gov.za).

10. How We Protect Your Information

We use reasonable technical and organizational measures to safeguard your data, such as encryption, secure servers, and access controls. Payment transactions are protected with SSL encryption. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

11. How Long We Keep Your Information

We retain your data only as long as necessary for the purposes outlined here or as required by law. For example:

– Order Data: Kept for 5 years] to comply with tax and consumer laws.

– Contact Form Data: Kept for 5 years unless legally required longer.

– Analytics Data: Retained for 5 years in anonymized form.

Once no longer needed, we securely delete or anonymize it.

12. Cookies and Tracking

We use cookies to enhance your experience (e.g., remembering your cart) and analyze site usage. You can accept, reject, or manage cookies via your browser settings. For more details, see our Cookie Policy at https://johnx.co.za/wp/cookie-policy-za/

13. Children’s Privacy

johnx.co.za is not intended for children under 13 (U.S.) or 18 (South Africa). We do not knowingly collect data from children without parental consent. If we learn we’ve collected such data, we’ll delete it promptly.

14. Changes to This Privacy Statement

We may update this statement to reflect legal or operational changes. The latest version will be posted here with the updated effective date. Significant changes will be notified to you where required by law.

15. Contact Us

Questions or concerns? Reach out:

– Email: info@johnx.co.za

– Phone: +27680407927

– Address: 15 Kildonan Close, Sydenham, Durban, 4091, KZN, South Africa

For South African residents, you can also contact the Information Regulator at inforeg@justice.gov.za mailto:inforeg@justice.gov.za

For California residents, you may reach the California Attorney General at oag.ca.gov/contact , https://oag.ca.gov/contact